Refund Policy – The Village Lake Resort

Thank you for choosing The Village Lake Resort. We strive to provide a smooth and transparent booking experience. Please review our refund policy carefully before making a reservation.

1. Cancellation Policy

• Cancellations made 7 days or more prior to the check-in date will be eligible for a 100% refund.
• Cancellations made 3 to 6 days before check-in will receive a 50% refund of the total booking amount.
• Cancellations made within 48 hours of check-in will not be eligible for any refund.

2. No-Show Policy

• In case of a no-show (guest does not arrive on the check-in date without prior notice), no refund will be provided.

3. Early Check-Out

• Guests who choose to check out before their scheduled departure date will not be eligible for a refund for the unused stay.

4. Refund Processing Time

• Approved refunds will be processed within 7–10 business days and will be credited to the original mode of payment.

5. Modification of Booking

• Changes to booking dates are subject to availability and must be requested at least 72 hours prior to check-in.

6. Force Majeure

• In case of unforeseen circumstances such as natural disasters, government restrictions, or emergencies, refund or rescheduling requests will be handled on a case-by-case basis.
   

7. Contact Us
For any cancellation or refund-related queries, please contact our support team.

We appreciate your understanding and look forward to hosting you at The Village Lake Resort.